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Complaints Information

We are committed to providing a high-quality legal service to all our clients. When something goes wrong, we need you to tell us about it. This will help us improve our standards.

My notarial practice is regulated through the Faculty Office of the Archbishop of Canterbury:

The Faculty Office

1, The Sanctuary

Westminster

London  SW1P 3JT

Telephone 020 7222 5381

Email [email protected]

Website www.facultyoffice.org.uk

If you are dissatisfied about the service you have received please do not hesitate to contact me.

If we are unable to resolve the matter you may then complain to the Notaries Society of which I am a member, who have a Complaints Procedure which is approved by the Faculty Office. This procedure is free to use and is designed to provide a quick resolution to any dispute.

In that case please write (but do not enclose any original documents) with full details of your complaint to :-

The Secretary of The Notaries Society

P O Box 1023

Ipswich IP1 9XB

Email [email protected]

If you have any difficulty in making a complaint in writing please do not hesitate to contact the Notaries Society/the Faculty Office for assistance.

Finally, even if you have your complaint considered under the Notaries Society Approved Complaints Procedure, you may at the end of that procedure, or after a period of 8 weeks from the date you first notified me that you were dissatisfied, make your complaint to the Legal Ombudsman, if you are not happy with the result :

Legal Ombudsman

P O Box 6167

Slough   SL1 0EH

Tel : 0300 555 0333

Email :  [email protected]

Website :  www.legalombudsman.org.uk

If you decide to make a complaint to the Legal Ombudsman, you must refer your matter to the Legal Ombudsman within one year from the act/omission or within one year from when you should reasonably have known there was cause for complaint.

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S & V Solicitors

The practice strives to maintain a niche in various specialised areas of law including Immigration Law, Family law, Employment law and Notary Public services and offers a wide range of other legal services at all levels.

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Our Advantages

  • Successful track records
  • Excellent client service standards
  • Experienced well established firm continuing to expand
  • Evening and out of hours appointments available for individuals and companies

Contact Us

  • Regus House, 268 Bath Road, Slough, SL1 4DX
  • Regus House, 400 Thames Valley Park Drive, Reading, RG6 1PT
  • 01753 722130 / 07767 637582
  • [email protected] / [email protected]

Authorised and regulated by the Solicitors Regulation Authority of England and Wales with registered number 482263
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